SHIPPING OPTIONS

We offer Free Delivery on all orders within the UK using the British Royal Mail Tracked 24.

We are proud to offer shipping, local service and resizing within South Africa and Australia for just £ 4.00 per delivery. We are located in both regions allowing for fast and duty free shipping covered by Silvery Jewellery. 

We deliver globally with DHL Express.

• Each regions rate is quoted at Checkout.
• All orders are supplied with a tracking number
• Globally most orders are delivered within 7 - 10 business days

For all international orders placed outside of the United Kingdom, Silvery will not be held liable for import taxes and duties into your country.

However, we have Silvery offices for the following regions:

• South Africa
• Australia 

When ordering through Silveryjewellery.co.uk for these regions you will not be charged import taxes and duties as these orders will be shipped to our offices where all import duties will be paid for by Silvery Jewellery.

Ordering from Silvery:

For additional insight please review our detailed Terms and Conditions.

Agreement when Placing Order:

Silvery strives for excellence and in turn wants you to be happy with your purchase. Due to the nature of our business which is linked to personalisation, it is very important to be aware of our Standard Return Policy and matters related to exchanging items. Upon placing your order you are required to tick the box “I have read and agree to the website terms and conditions*” which is a mandatory field prior to being able to complete your order. It’s your responsibility to read the Terms and Conditions. We are unable to enter into discussions if you openly admit to not having read our Terms and Conditions.

Order Processing & Delivery:

Manufacturing and handcrafting of your order will begin processing once payment has been received and it has cleared. Payments can take up to two days to reflect.

We process orders and allocate payments once a day, therefore orders are not immediately allocated to manufacturing, even if you bank with Mettle.

You will receive email notifications at the various stages of your order progress.

Order Placement Tips:

• Paying via credit card is the swiftest method of payment.
• View the emails that we send you for guidance on order progress.

Delivery Address:

Please note that our courier partners are unable to deliver to P.O. Box addresses. Silvery will not be held responsible or liable for incorrect delivery details supplied by customers when checking out. When selecting our courier option, it will be necessary for someone to sign to acknowledge the receipt of the parcel upon delivery.

Once your order has been dispatched we are unable to update your delivery address. Please ensure you fill it in correctly and accurately when placing your order.

Condition of Goods:

In the unlikely event that items are delivered damaged or with defects and there is no clear damage to the item from the courier company, you will be required to take photos of your items within 24 hours of receiving your goods. Photos are to be emailed to: info@silveryjewellery.co.uk

Upon receipt of the details we will investigate the matter. Should it be found that the items were sent to you in the condition shown upon receipt or such damage occurred in transit, Silvery will replace the items that you have ordered. If the items are not reported as damaged / defective within 24 hours of receiving them, we will not be able to refund or exchange your order.

You will be required to return the damaged items to us, upon which a new order will be sent to you. You will not be permitted to keep the damaged items.